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Why should I shop with FreestyleXtreme?

FreestyleXtreme is an independent, family-run business dedicated to bringing customers the best brands and a first-class shopping experience. We've been part of the freestyle motocross industry since 2003 and grown alongside it – you won't find many others with the same devotion to the sport as us! You can find more assurances and customer reviews on our Why Shop With Us page and discover more on our history on our About Us page.


Do I have to create an account to shop with FreestyleXtreme?

Yes – but there are lots of good reasons for doing so. If you are a returning customer, you won't have to fill out your details every time and you'll get a number of benefits including optional newsletters and exclusive discounts and special offers.


The item I want is out of stock/unavailable in my size.

In order to continue bringing customers the latest ranges, FreestyleXtreme aim to stock the most up-to-date apparel. Quite simply, some of our most desirable products run out fast and you have to be quick to get them before someone else does! All products and sizes we have in stock are listed clearly on the site but unfortunately, we are unlikely to re-stock clothing and shoes from past seasons. However, this does mean that our ranges are frequently updated with fresh new items and you will soon find something you love just as much.


I've ordered something which has since gone out of stock. What do I do?

In the rare instance when a product you have paid for has gone out of stock you will receive an email informing you what you can do. You'll then have two options; email us with an alternative product or allow us to pick the closest alternative for you. In both instances, you will adjust any difference in price accordingly. Alternatively, we can provide you with a full refund.


Can I amend my order?

You can amend anything on your order prior to it being shipped. Please email shop@freestylextreme.com or contact us on 0117 304 9561 as soon as possible with your changes.


Delivery and Returns

I’ve got a question about delivery?

No problem. We work with the best guys in the business to make sure you get your parcel on time! To make things simple, we keep all of our shipping information in a dedicated section. Click here to visit the Delivery and Returns page to help find the answer to any query you might have.


I’ve got a question about your returns policy?

We have one of the most generous returns policies in the industry. You can return anything to us within 45 days of shipment, all that we ask is that it’s in a re-sellable condition. Full details can be found in our Delivery and Returns page - Click here to go straight to the appropriate section.


Payment

What forms of payment do you accept?

We accept payment from MasterCard, Maestro, Visa Electron and PayPal.


How can I obtain the VAT information?

You will receive an email receipt with your order which will include all of the VAT information on.


How do I use my promo code?

If you are signed up to our newsletter, you may occasionally receive limited-time promotional codes for our special offers. Once you have ordered a product and registered your details, you will see a ‘redeem voucher' box where you can enter the code before payment.


Is your site secure?

Yes, extremely. Our site is protected by Comodo, with SSL 256-bit encryption to ensure your transactions are safe and secure. We do not store your payment details and won't ever share your details with third party companies.


What do the different sizes mean?

We have a sizing guide here that will allow you to measure yourself accurately and purchase clothing of an appropriate size.


Where do you get all your products from?

We only sell genuine products, sourced directly from official distributors. We are authorised retailers for all the brands that we sell. Take a look at our recommendations from the biggest brands in the business on our Why Shop With Us page.


Site and Technical

I’m having a technical problem with your site

If you are experiencing technical difficulties with our site, please take a screenshot of the problem (the Print Scrn button on PC or cmd + Shift + 3 on Mac) and attach it, along with a brief explanation of the issue and a contact number to shop@freestylextreme.com and we can help.


Newsletters and Social Networks

Do you have a blog, Facebook or Twitter page where I can follow you?

We have all of them! You can become one of our fans at our Facebook, follow us on Twitter or read our regularly updated blog! Join us and see what great videos we have been watching, keep up to date with the world of action sports and even get access to competitions and offers.


Can I sign up to a FreestyleXtreme newsletter?

There are two ways to sign up for the FreestyleXtreme newsletter. Register your details when you shop with us, or enter your email address in the box on the bottom left hand side of our pages.


How do I unsubscribe from your mailing list?

If you wish to unsubscribe from our emails, you can either click the 'unsubscribe' link at the bottom of any email from us, or send an email to shop@freestylextreme.com asking to be removed from our mailing list.


Complaints

I have a problem/complaint. How can I get it resolved?

FreestyleXtreme has a dedicated customer service team to help deal with your queries. If there is a problem that you want rectified and you cannot find a solution in the Help section, most issues can be quickly resolved by emailing shop@freestylextreme.com. Please do not leave comments through our social media channels as we are not able to discuss individual orders publicly.


Sponsorship & Stickers

Do you sponsor any athletes, riders or drivers?

Although we like to support the industry that we love in any way we can, we have an extremely limited budget for sponsorship opportunities. However, if you believe you are an exceptional case, we can review any requests sent to sponsorship@freestylextreme.com.


Can you send me any stickers?

We get inundated with requests for stickers but unfortunately do not have any that we can send out for free. Sorry!