All purchases are covered by a 14 day exchange or refund guarantee from the date of dispatch. If you have received wrong or faulty goods please send an email to shop@freestylextreme.com describing the reason for the return and whether you want a replacement or a refund. Then simply return the goods to the address below with a note containing your name, address and order number. Your order was shipped with a returns label, which included your order number- please use it and include a note describing the reason for the return. If you do not have a returns label the please include your name, address and order number.
We will happily refund the cost of postage and send you a replacement at no extra cost, or issue a full refund. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. We are not responsible for returns that go missing in the post.
Products must be returned in their original condition, including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns.
If you are returning goods for any other reason (such as ordering the wrong size) please send an email to shop@freestylextreme.com describing the reason for the return and whether you want a replacement or a refund. Then simply return the goods to the address below with a note containing your name, address and order number. Your order was shipped with a returns label, which included your order number- please use it and include a note describing the reason for the return. If you do not have a returns label the please include your name, address and order number.
You are responsible for the cost of returning the goods to us but we will send you a replacement of the same value free of charge. You will be responsible for the item or items until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. We are not responsible for returns that go missing in the post.
Products must be returned in their original condition including tags & packaging. If goods are not returned in the condition in which you received them we reserve the right to refuse such returns.
FREESTYLEXTREME LTD
UNIT 8 WATERS ROAD BUSINESS PARK
KINGSWOOD
BRISTOL
BS15 8FE
UK