Don't you hate it when you have a problem and you can't communicate with a real human to resolve it?
If you have an issue with your order and cannot find an answer on either our Delivery And Returns or Help pages, we have a dedicated customer service team who ensure that all queries are dealt with swiftly and professionally.
Make sure you include your
full name and
order reference number and we will aim to get back in touch with you within 48 hours. Please note our team is only available to deal with queries Monday to Friday during office hours (9:00AM to 17:00PM GMT).
Emails received over the weekend will be dealt with on the Monday.
Alternatively, if you wish to speak to us immediately, you can call us between 9:00AM and 17:00PM UK time. Make sure you have your order reference to hand.
The FreestyleXtreme HQ is located in Bristol, United Kingdom. All orders are shipped worldwide from here.We operate a warehouse and office, but do not have any retail space open to customers.
If you need to return an item it can be sent to:
Unit 2 Unicorn Business Park
Whitby Road Bristol